FREQUENTLY ASKED QUESTIONS

Please do not ever include your Credit Card information in any e-mail that you send to us whereas it may be viewable to others.!!

Where does the name MONDIKI come from?

It is a combination of names Monica (MON) and Dick (DIKI)Krug of Lake Havasu City, Arizona.

Where is Dick & Monica?

In June 2005, Dick & Monica decided that it was time to retire from the business. They have ceased traveling and are happy to say that they now have time to pursue their hobbies.

What has happened to MONDIKI?

Upon Monica & Dick's retirement in June of 2005, the business was sold to Darrell Newell, formerly of Hillsboro, Oregon, now residing in Lake Havasu City, Arizona. Darrell is a Caller in our activity and continues to be very active in the square dance industry. However, Calling has become a secondary task since taking over the operation of MONDIKI. He will continue to serve square dancers needs with the same quality that you have come to know from MONDIKI.

What is going to change with the new owner?

Though we will not say "Nothing will change", it is important to note that every business conducts itself a bit different than the next. You may sense or experience a few things that are different from your experience with Dick & Monica, but rest assured that the same quality you have come to expect from MONDIKI will remain as the standard. Please feel free to contact us with your concerns/suggestions, as we are here to serve you. We look forward to your business now and in the future.

Do you have a store?

Not any more. MONDIKI formerly had a store in Lake Havasu City, Arizona for several years. After it's closing, the factory machines were relocated to Dick & Monica's shop 15 miles north of Lake Havasu City.

Can we come to your factory?

Absolutely. However, be sure to call us at 503-681-2100 to see if we are home. We are often gone to Festivals throughout the Western States. During our Festival travels, we spend much of our off time at the facility in Arizona. Please feel free to contact us on the cell phone at 503-781-5279, and visit us there in Lake Havasu. If we are not traveling, you are welcomed any day of the week.

Where do you get such beautiful fabrics?

We attend fabric shows throughout the year, which are just for manufacturers. This ensures that we have the newest and best fabrics on the market to offer in our MONDIKI finest.

Where will MONDIKI be next?

Good question! You will find on this website a "Festivals" button. Simply click on it and find the calendar date that is closest to the date in question. You will find the Festival, location, and dates associated with that weekend. If there are no dates close to your date in question, there is a pretty good chance that you will find us back at home in Arizona.

Can we order off of the website?

Absolutely! We have incorporated a Secure Web Page specifically for the protection of your privacy. Please feel free to complete the Secure Online Order Form, and rest assured that your information is safe. We look forward to your order and will be happy to ship to your doorstep.

Do you still make club outfits?

Absolutely. We like to think that the special attention required for club outfits is right up our ally. MONDIKI is responsible for many club outfits around our country, with more interested parties contacting us each year. We take pride in our efforts when coordinating with club member liaisons to achieve that special look that all members of the club can enjoy for years to come. NOTE: Sometimes when club outfits are shipped, all of the outfits will not fit into one shipping carton. This will cause the shipping charges shown on the website to increase. The actual shipping charges incurred when shipping club outfits will apply in these cases.

What forms of payment do you accept?

We accept VISA, Mastercard, American Express, and Discover as well as checks & money orders. Credit cards are the preferred forms of payment. When paying by check or money order, your order may be delayed while the check/money orders are processed for payment.

What is your Return Policy?

We at MONDIKI believe that your satisfaction should be "100% Guaranteed". Therefore,
We will gladly refund the purchase price (less shipping/handling) of any garment ordered from us within 30 days, provided that the garment has not been altered or laundered and the tags are still attached. After 30 days and up to 60 days, a store credit will be issued for the purchase price, (less shipping/handling). Due to recent unpleasant experiences, we must add the following Addendum to this "Return Policy".

PLEASE NOTE:(Addendum to above policy)!!

At MONDIKI's sole discretion, returns may be subject to a 15% restocking charge. In addition, any garment being returned for credit or exchange that has odors such as from smoking, pet dander, etc, will NOT be accepted for return. Any shipping charges incurred by us to return such garments with odors or damages, will be charged to the credit card used to process the initial order. In short, please treat our garments with the same care and respect used during their creation to preserve your right for exchange or refund.

Do you ship out of the country?

Yes. See our Policy below.

International Orders Policy

1) Anyone wishing to place an order from outside the United States of America, will need to email their complete shipping address to MONDIKI Square Dance in order to obtain accurate shipping costs calculated prior to the order being accepted.

2) MONDIKI Square Dance will not be responsible for any duty fees, customs fees, or any other related fees that may be charged by any governmental, state, or other entity for the right to export merchandise into your country,

3) Acceptable payment must be made and successfully processed prior to any order being shipped.

4) Though shipping charges may be shown on the order page of our website, International orders will have different shipping charges that can not be calculated until the order is placed. Therefore, the shown shipping/handling fee added to every order shown on the website, is not applicable to International Orders.

Thank you, in advance, for your understanding and adherence to the above Return and Shipping Policies. We appreciate your business.

All prices of any items sold on our site, including shipping costs, are subject to change at any time without notice.

MONDIKI reserves the right to refuse service to anyone at any time for any reason.

Unfortunately, we must place the above notice within our pages to ensure the we retain this right. Please understand that it is never the intent of MONDIKI to refuse service to anyone, however, there are a very few that cause us to exercise the exceptions to the rule of customer congeniality.

MONDIKI Square Dance